Windsor-Essex, Ontario — Operations & Systems

WINDSOR DIGITAL
OPS.

The operational layer underneath your business — access, workflows, and follow-through, handled without hiring anyone.

Windsor-Essex based
Async and remote
No contracts to start
2–3 day sprints

You didn't start your business to spend Tuesday afternoon untangling who still has the Instagram password, or wondering why the phone rang four times yesterday and nobody called back. Pick a service below — everything is booked async, no meetings required to get started.

SHEET 01

Customer Response Systems

RESP-01
Inbox Zero Setup$147

Your email and DMs organized into a working system — folders, labels, priority flags — so nothing important sits buried under promotional noise.

What's included

  • Folder and label structure built around how you actually work — by urgency, by client, or by request type
  • Your existing backlog triaged and sorted, not just messages going forward
  • A one-page guide so it stays organized after the sprint ends

Best for: any business whose shared inbox has turned into a graveyard of unread messages.

RESP-02
Response Time Rescue$247

Ready-to-send replies installed directly into your existing tools for your most common customer questions — a system that's just there, not a doc you have to remember.

What's included

  • Canned replies for your 10-15 most common questions, written in your voice
  • Installed directly into your email or DM tools — not handed to you as a document to remember
  • One short walkthrough so your team knows exactly where to find them

Best for: businesses fielding the same five questions on repeat and losing customers to slow replies.

RESP-03
Live Chat Coverage Sprint$297

One week of personally monitored, real-time responses on your website chat or DMs — see what full coverage feels like before committing to it.

What's included

  • Seven days of real-time monitoring on your website chat or social DMs
  • Every conversation logged so you can see actual volume and common questions
  • A short report at the end: what came in, how it was handled, what to do next

Best for: deciding whether full-time chat coverage is actually worth paying for.

SHEET 02

Systems, Access & Security

SEC-01
Ghost Login Audit$267

A full map of every platform you use, who currently has access, and what's a liability — the ex-employee still logged into your socials, the shared password three people know.

What's included

  • Every platform you use mapped, with who has access and when it was last used
  • Ex-employees, contractors, or shared logins flagged clearly as risks
  • A prioritized "fix this first" list plus a 20-minute walkthrough call

Best for: any business that's had staff turnover and isn't sure who still has keys to what.

SEC-02
Password & 2FA Lockdown$197

Password manager and two-factor authentication implemented across your core tools, so one bad login isn't a business-ending event.

What's included

  • A password manager set up and populated with your core business logins
  • Two-factor authentication turned on everywhere it's supported
  • A simple one-pager so your team knows the new process going forward

Best for: businesses still sharing one password between three people over text.

SEC-03
Offboarding Checklist Build$147

A done-for-you process so the next departure — staff, contractor, vendor — means access gets revoked same-day, without you tracking every login by memory.

What's included

  • A step-by-step checklist covering every platform, tool, and physical access point
  • Built around your actual tool stack, not a generic template
  • Ready to hand to whoever manages your next staff or contractor departure

Best for: making sure the next goodbye doesn't quietly leave a security gap behind it.

SHEET 03

Data & Reporting

DATA-01
Missed Call Money Finder$297

Your call and voicemail history, translated into a real number — what missed calls likely cost you last month, plus the specific fix.

What's included

  • Analysis of your call and voicemail logs over a recent 30-60 day window
  • A real dollar estimate of revenue likely lost to missed or slow callbacks
  • Two to three concrete fixes matched to your specific phone setup

Best for: service businesses where a missed call is almost always a missed booking.

DATA-02
Customer Pulse Report$297

A short customer survey, built and sent on your behalf, turned into a plain-language report on what's keeping customers happy and what's pushing them out the door.

What's included

  • A short survey built and sent to your customer list on your behalf
  • Responses analyzed for real patterns, not just tallied into a number
  • A plain-language report on what's working and what's pushing people away

Best for: owners who suspect something's off with retention but don't have the data to confirm it.

DATA-03
Monthly Ops Snapshot$97/mo

A recurring one-page report tracking whatever matters most — response times, reviews, call volume — so you always know where things stand.

What's included

  • One page, delivered monthly, tracking the metrics that matter most to you
  • No dashboard login required — just a clean report straight to your inbox
  • Metrics adjusted any time your priorities shift

Best for: staying on top of the numbers without building or checking a dashboard yourself.

SHEET 04

Reputation & Local Visibility

REP-01
One-Week Reputation Sprint$247

Direct outreach to your past customers for reviews during a focused one-week campaign — watch new reviews come in while it happens.

What's included

  • Direct outreach to your past customer list requesting a review
  • A ready-to-use link or QR code so leaving a review takes about 30 seconds
  • Results tracked across the week, with any negative reviews flagged immediately

Best for: businesses with happy customers who just never got around to leaving a review.

REP-02
Google Business Profile Cleanup$147

Hours, categories, photos, and Q&A audited and corrected — the details that decide whether someone calls you or the business next door.

What's included

  • A full audit of hours, categories, photos, services, and Q&A
  • Corrections made directly on your profile, not just listed for you to fix later
  • A short summary of what changed and why it matters for local search

Best for: any business whose Google listing hasn't been touched since the day it was created.

REP-03
Review Response Service$147/mo

Every review, good or bad, gets a thoughtful response — drafted and posted on your behalf, every month.

What's included

  • Every new review responded to within 48 hours, in your voice
  • Negative reviews handled with care and flagged to you right away
  • A monthly summary of review volume and overall sentiment

Best for: owners who know review responses matter but never quite get around to writing them.

SHEET 05

Workflow & Documentation

FLOW-01
SOP Rescue$247

One messy, undocumented process — opening and closing, onboarding a client, handling a refund — turned into a clean, repeatable checklist.

What's included

  • One process fully documented, step by step, in plain language
  • Edge cases and exceptions captured, not just the happy path
  • Delivered as a checklist your team can actually follow without you in the room

Best for: the process that only works because one person remembers every step.

FLOW-02
New Hire Onboarding Kit$197

A documented first-week plan, so training doesn't live only in your head and disappear the day you're too busy to walk someone through it.

What's included

  • A documented first-week plan covering tools, access, and expectations
  • Built around how your business actually runs, not a generic template
  • Ready to hand to the next person you bring on

Best for: businesses where training currently means "shadow me for a week."

SHEET 06

Retainer Tiers

Once a project proves the work, it can keep running every month instead of being booked again from scratch.

Follows: Ghost Login Audit, Password & 2FA Lockdown
Digital Ops Guardian$197/mo

For the business that's been locked down once and wants to stay that way.

  • Quarterly re-audit of platform access
  • Access changes handled within 24 hours for any staff or contractor change
  • Ongoing 2FA and password hygiene monitoring
  • One "something feels off" check-in per month, no extra charge
"Now that everything's mapped and locked down — who keeps it that way after the next hire?"
Follows: Response Time Rescue, Live Chat Coverage Sprint
Inbox & Response Management$297/mo

For the business that saw a week of full coverage and doesn't want to go back.

  • Daily inbox/DM triage and response using approved templates
  • Same-day escalation of anything needing personal attention
  • Monthly refresh of canned responses as offers or seasons change
  • End-of-month summary: volume handled, average response time
"You saw what a fully covered inbox looks like for a week. Want me to just keep doing this?"
Follows: any two or more completed services
Digital Ops Essentials$397/mo

The flagship bundle — everything running quietly in the background, every month.

  • Monthly Ops Snapshot report
  • Review Response Service across all platforms
  • Light inbox monitoring and flagging
  • Quarterly access and security check
  • Priority booking on any additional project, 15% off
"Instead of booking these one at a time, I can keep all of it running — for less than the pieces cost separately."

Start with one thing

Book a service directly, or reach out first if you'd rather talk through what's costing you the most right now.

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